FAQ
Frequently Asked Questions
About Us
What is RRP Diamond?
Do you have a retail store located in my state?
RRP Diamond has a factory located in Surat city. You would find our factory on 177 Ghanshyam Nagar, remember to book an appointment with us in advance and will be more than happy to meet you. We at RRP Diamond, operate mostly online. Operating online saves us operational costs and also helps us in keeping all our attention on the quality and manufacturing of your diamond. The reason for our high quality service is primarily that we focus all our attention on our service and hence you get a much lower price on our product then you would in comparison to any other local jewelry store or online store.
Do you have gemologists on staff?
Where are the corporate office of RRP Diamond located?
Our corporate office is located in Surat city. You will find our office in the Diamond District. The exact address of our office is listed below.
RRP Diamond Corporate Office
301, Ashok chamber, Moti-Bazaar,
Mahidharpura, Surat, Gujarat – 395008
Insurance & Care
Do you clean or provide care for jewelry sold on your site?
What is covered by your manufacturing warranty?
Our warranty covers any manufacturing defects that you might find the moment you received a product. Our warranty also covers prong-tightening, re-polishing and rhodium plating but only within the seven days of purchase. We give full guarantee that all our products will be free from manufacturing defects but in case you do find any please reach out to us. If you encounter any other problem with a product which is not covered under the warranty you can always reach out to us. We will ask for your product and after being inspected by our gemologist we shall let you know the charges for our services.
Do you provide insurance on jewelry?
Orders & Ring Sizes
I saw a ring on your site, and I love it! Can I try it on?
Can I order through your website?
Can I custom design an engagement ring?
What if I need help placing an order?
What if I have a question about my order, want to change it, or need to cancel it?
For questions about your order, call Customer Service at +1 551-261-6263 , 24 hours a day, 7 days a week, or send an e-mail. You can check your order status online by clicking here. You will need to login.
I’d like to place an international order. Do I pay customs fees to RRP or to FedEx/UPS?
What if my shipment is stuck in the Customs?
how do I get my ring size?
Can you engrave my ring/jewelry?
Our Diamond & Jewelry
Are your Natural diamonds Sustainable and Conflict Free?
I found a diamond on your website that I like. Is it available?
How often do you add diamonds to your inventory?
What if the diamond does not have the 360 video?
How can I make sure the diamonds I receive are actually the diamonds I ordered?
What is HOLD on the diamond?
Natural diamonds
Are they same as lab-created diamonds? If not, how are they different?
Will I still receive a laboratory certificate?
Yes – natural diamond will be accompanied by an independent laboratory (GIA/IGI) report detailing its “4 Cs” – cut, color, clarity, and carat weight. If your diamond is mounted into jewelry, it will also be accompanied by an independent laboratory.
Why some of the fancy shapes does not have the cut grade listed on the website?
Please note GIA and IGI does not provide cut ratings for fancy cut stones, i.e any shape outside of round. That’s why some of the fancy shapes does not have the cut grade listed on the website.
Will the return policy be the same?
Payments
What types of payment do you accept?
We accept all major credit cards (Visa, MasterCard, American Express, and Discover), PayPal as well as Crypto.
Many customers purchasing items valued over $1,000 prefer paying by wire/wise transfer. Customers paying by wire will receive wiring instructions once they have placed the order. We must receive confirmation from our bank that a wire transfer has been completed before items can be shipped.
If you have any questions, Please contact us for or call/WhatsApp us at +1 551-261-6263
Will I receive a discount if I pay by bank wire?
Will I be charged sales tax on my order?
Can I pay with two different credit cards?
Do you offer Financing/EMI?
Shipping
Do you Ship WORLDWIDE?
When will my order ship?
Free Shipping: Orders typically ship within 3 to 5 days. Express Shipping($120): Orders typically ship within 2 to 3 days.
Transit time is not included in the lead times stated above because transit times vary so dramatically.
If you need an order to ship by, or arrive by, an specific date we urge you to type in special instructions in the space provided during check out. We’ll do our best to exceed your request or attempt to reach you and advise the best we can do.
Note: We do not shipped on Weekends & Holidays.
Where is my diamond shipped from?
Is free shipping Insured?
What’s included in my order?
When Does the shipment come with insurance?
I received my diamond but I didn’t received the physical certificate Why?
How much time will it take to deliver it to my home?
Can I track my order online?
Are there any duties I have to pay? How much duty/taxes do I have to pay in custom?
What do I do if my order doesn’t arrive in the prescribed time frame?
What if my diamond/jewelry gets lost during shipment?
Return/Refund Policy
Why is the return policy of RRP Diamond only for 7-days?
As we are both diamond manufacturers and sellers it should be noted that we in no way include any extra charges to our final prices, like ‘middle-men fee’. Something which is commonly billed when purchasing from a diamond retailer. With a minimal profit margin we are giving you the best quality diamonds as swiftly as we can, hence we keep a 7-day return policy to ensure maximum efficiency for all our customers.
Many times 3-4 customers end up liking the same diamond/diamond jewelry, if we sell it to someone and they want to return it within 7-days we are then able to sell that diamond to another interested buyer. This helps us maintain the market balance.
What is RRP’s Cancellation Policy?
I just cancelled my order. When will I receive my refund?
Can I modify the shipping address of my order after it has been placed?
Can special/bespoke orders returned & eligible for refund?
When are returns not possible?
We cannot accept returns after return timeline has lapsed. Product must have in the same condition (unused)along with the certificate.(if apply)We cannot accept returns on CUSTOM ORDER.
How can I initiate a return?
What is the time-period within which I can return a product?
Can I get a replacement for the product I’ve ordered?
Why has my return request been rejected??
What is the pick-up process for the return of a product?
What is the mode of payment for refunds?
How will I know that my refund has been initiated?
I still haven’t got my refund. Why?
Origin & Supply Chain
What is the Kimberelry Process?
The Kimberley Process (KP) is an international, multi-stakeholder initiative created to increase transparency and oversight in the diamond industry in order to eliminate trade in conflict diamonds, or rough diamonds sold by rebel groups or their allies to fund conflict against legitimate governments.
Where do you source your rough diamonds from?
Where are the polished diamonds manufactured?
How can you Guarantee 100% Natural Diamonds?
We were one of the first suppliers to fully address Diamond Integrity Assurance by introducing 100% screening of all melee diamonds leaving our factory. We’ve also assessed possible contamination points and installed systems and processes to guarantee 100% natural diamonds.
The screening process for stones between 1mm and 3.8mm takes place in-house and is executed using HRD-developed M-Screen 4.0 technology. All stones smaller or bigger are screened at independent laboratories such as IIDGR (Forevermark) or IGI (International Gemological Institute).
